We are asking our families to download the Care Convene app so that you are ready to go if the need for a Telemed Visit arrises. We have found that it works best with Chrome and make sure you "allow" audio/video. At this time you can not request a visit access is only if we direcctly invite you to a visit.
Step 1 - Download the app - search the Apple App Store or Google Play Store for Care Convene
Step 2 - Register Here - Complete the registration - Proveder Code: alger
Step 3 - Open your Email - Look for an email from Care Convene click "verify my email address"
Step 4 - Start Visit - Open the Care Convene app and enter your email and password to log in
1. While in the app - tap the gear icon on the far right
2. At the top of the screen - tap "Dependents"
3. On the top right - tap "Add", and fill out the form
4. Once the form is completed, tap the save button
We recommend downloading & registering 15-30 minutes prior to your appointment to confirm your device is set up for a successful virtual visit.